Customer Service Zoo: Create Customers for Liie-And a Life for Yourself Catherine DeVrye

ISBN: 9780958011082

Published: June 6th 2013

Paperback

108 pages


Description

Customer Service Zoo: Create Customers for Liie-And a Life for Yourself  by  Catherine DeVrye

Customer Service Zoo: Create Customers for Liie-And a Life for Yourself by Catherine DeVrye
June 6th 2013 | Paperback | PDF, EPUB, FB2, DjVu, audiobook, mp3, RTF | 108 pages | ISBN: 9780958011082 | 3.18 Mb

If youve ever thought that youre the only one who truly cares about service and youre not sure how to maintain momentum in your organization, The Customer Service Zoo may be just what you need to look at things with a fresh perspective. Its anMoreIf youve ever thought that youre the only one who truly cares about service and youre not sure how to maintain momentum in your organization, The Customer Service Zoo may be just what you need to look at things with a fresh perspective.

Its an easy to read parable with a light hearted approach to the perennial challenges of customer service- told with the charm and experience of Australias most recognized customer expert. Along similar lines to Who Moved My Cheese or Fish, it encourages you to look creatively at customer issues- while still looking after yourself. Feeling uninspired while preparing a customer service strategy, a father reluctantly takes his daughter to the zoo. The animal antics trigger a brainstorming journey, where his seemingly childlike thoughts convincingly come together. The lessons learned, as the story unfolds, are captured in an A-Z of simple and memorable animal analogies.

Its for anyone who has direct or indirect customer contact. Originally released by Allen & Unwin, Australias largest independent publisher, its been translated into numerous languages. Les Galbraith Vice President American Express Travel An excellent reference for leaders amidst todays demanding work life Peter Weisner Manager Sales Mercedes Benz Original as well as effective Tony Jollye Australian Institute of Management Characteristics that good managers may well take to heart



Enter the sum





Related Archive Books



Related Books


Comments

Comments for "Customer Service Zoo: Create Customers for Liie-And a Life for Yourself":


himerestaurant.com

©2011-2015 | DMCA | Contact us